Urban Outfitters Careers – Assistant Manager

Job Description:

An Assistant Manager supports the service experience, visual processes, and business operations to achieve an engaging and inspiring store environment. The Assistant Manager thinks and acts like an owner; working collaboratively with key partners while fostering an environment of continual growth and development.

Job Responsibilities:

• Influence: acts as a brand representative reflective of the company values and partners with the Visual Merchandising Manager on the creation of an engaging visual experience that appeals to the UO customer
• Insights & Feedback:provides insights related to the customer experience and communicates feedback to Visual Merchandising Manager and Store Brand Leader
• Develop & Coach: facilitates a thorough and thoughtful onboarding for new hires and fosters an environment of continual development; provides timely and specific employee feedback to create a culture of action and accountability
• Customer Experience Management: drives a service culture through experiences that are engaging, efficient and personalized; interprets Voice of customer feedback and team insights to positively improve interactions
• Communication: stays current and follows through to ensure important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, department priorities, and brand messaging throughout the day with the team
• Support Product Flow: collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately
• Awareness: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Invest in Talent:supports the Store Brand Leader in recruiting, hiring, and retaining a diverse and engaged team, while taking responsibility for own development and professional growth
• Utilize in Store Technology: delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
• Inclusion: contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
• Lead by Example: actively participates as the floor service leader by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
• Mentorship: embraces a culture of development by protecting time to discuss personal growth with direct reports; proactive in setting goals and delivering feedback and invests time into ensuring the success of all members of the team
• Store Operations: supports the store management team by participating in daily opening/closing office procedures and other operational tasks

Job Requirements:

• Self-Starter: Inspired to perform without outside help
• Functional Expert: Considered a thought leader on a subject
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Goal Completion: Inspired to perform well by the completion of tasks
• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Enthusiastic: Shows intense and eager enjoyment and interest
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Leader: Inspires teammates to follow them

Qualification & Experience:

• Customer Service: Novice
• Business Awareness: Novice

Job Details:

Company: Urban Outfitters

Vacancy Type: Full Time

Job Location: Alpharetta, GA, US

Application Deadline: N/A

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