Urban Outfitters Job Application 2022 – Key Holder

Job Description:

The Key Holder collaborates with the store management team in the supervision of daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections.

Job Responsibilities:

• Share Knowledge: takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
• Store Operations: supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects
• Communication: stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses
• Customer Engagement: leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions
• Utilize in Store Technology: delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
• Awareness: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Empowerment: acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
• Brand Ambassador: acts as a brand representative reflective of company values
• Support Product Flow: collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately
• Inclusion: contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Positivity: eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions
• Mentorship: supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability
• Lead by Example: actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs

Job Details:

Company: Urban Outfitters

Vacancy Type: Full Time

Job Location: Milwaukee, WI, US

Application Deadline: N/A

Apply Here

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