WHSmith Jobs – Counter Manager

Job Description:

As a Post Office Counter Manager in our Waltham Cross Store, we want you to put your ’stamp’ (pun intended) on your Post Office within a WH Smith store. You’ll motivate and inspire your team of counter assistants to provide exceptional customer service, meet business goals and ensure the security of both cash and postal items. We want you and our colleagues to be proud that we’re a part of our customers’ journey through life, from our digital passport service and pre-paid money cards for first holidays, to a hand-written letter telling someone they come first.

Job Responsibilities:

• Getting involved with the store team to maximise opportunities to grow sales and increase footfall throughout the Post Office and Store
• Ensuring the branch is fully compliant with current legislation and Post Office Ltd. compliance and training requirements
• Creating a customer service led culture which is always seeking to improve performance and to deliver a professional, friendly service to all customers
• Guiding and inspiring the team to achieve both personal and branch targets including sales, shrink, waste, cash loss and staff costs in an environment that encourages growth and inclusivity
• Working closely with the Cluster Manager to identify cost savings and sales opportunities through consideration of the Profit & Loss statement
• Supporting the Cluster Manager with employee lifecycle from recruitment to appraisals, training and disciplinary procedures

Job Requirements:

• Ability to coach and mentor the team to improve performance

Qualification & Experience:

• Experience in supporting delivery of store goals, including maximising sales, controlling shrink and knowledge of P&L accounts
• Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor
• Previous experience of working to and achieving stretching targets within tight budgets
• Retail (or similar) experience in a management or leadership role, preferably with experience of dealing with financial products or high-value cash transactions

Job Details:

Company: WHSmith

Vacancy Type: Full Time

Job Location: Waltham Cross, England, UK

Application Deadline: N/A

Apply Here

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